OPERATING MODEL // DELIVERY // TECHNICAL TRANSPARENCY

How we work.

Four predictable steps, no surprises. Applies equally to a 2-week Platform Review and a multi-year managed continuation. Selective intake, no consulting theater. The discipline is sustained first on our own sovereign platform — infrastructure as code, centralized identity, controlled secrets, encrypted backups and documented recovery procedures.

PRINCIPLES

Five firm rules.

  1. 01

    Closed scope, milestones and price.

    We prefer proposals with closed scope, milestones and deliverables. When a project does not allow it from the start, we frame a discovery phase or a block-based proposal before execution. If rescoping is needed, it is done explicitly and in writing.

  2. 02

    NDA when applicable.

    Mutual, standard template or yours. We sign before the first technical session when scope information is already sensitive.

  3. 03

    Visibility of the work.

    Visibility of the work and milestones. Where applicable we share repositories, changelogs and progress evidence; where not, we report on artifacts and deliverables transparently.

  4. 04

    Acceptance criteria upfront.

    Each milestone has objective checks. Signed before we start, not at the end.

  5. 05

    No unnecessary lock-in.

    We prioritize open components and deliver configuration, documentation and runbooks to ease handover. Continuity and exit conditions are agreed by contract from the start.

PROCESS — 04

Four steps. No surprises.

  1. 01 1 week

    Discovery

    Technical call with your team. NDA if applicable. We confirm fit and preliminary scope. If it doesn't fit, we tell you before charging anything.

  2. 02 1-2 weeks

    Assessment / Proposal

    If a technical Assessment fits, we start it. If not, a closed proposal with scope, milestones, acceptance criteria, price and timeline.

  3. 03 4-36 weeks

    Delivery

    Weekly or biweekly sprints, demo at the end of each. Visibility on progress through the agreed channel (repository, changelogs or reporting). Technical meetings as needed, not by agenda.

  4. 04 Ongoing or transfer

    Operation / Handover

    If managed continuation applies (selective intake): recurring operation under formal contract. Default path: documented handover with runbooks, configs, accesses.

DELIVERABLES

What you receive, you receive seriously.

  1. 01

    Code and configuration

    Where applicable, we deliver infrastructure-as-code, versioned configurations and operational documentation under version control.

  2. 02

    Reference architecture

    Up-to-date architecture diagram, recorded technical decisions (ADRs), documented dependencies.

  3. 03

    Operational runbooks

    Deployment procedures, common incidents, backup/restore, upgrade, capacity planning.

  4. 04

    Remediation plan or roadmap

    In Reviews and Assessments. Prioritized findings (P0/P1/P2), estimated effort, dependencies.

  5. 05

    Reporting

    Reporting focused on operational state, risks, changes and next steps. When managed continuation is contracted: monthly cadence and quarterly review with CISO/CIO.

ENGAGEMENT MODELS

Three ways to engage.

  1. 01

    As prime contractor

    Kverno signs directly with the client. Standard for regulated private firms, law firms and European projects.

  2. 02

    As SI subcontractor

    We work under a large SI (Indra, GMV, etc.) on public-sector tenders. We bring the platform and operations; the SI keeps the contractual relationship.

  3. 03

    As Filigran technical partner

    For clients reaching us via Filigran and needing on-premise deployment. Direct technical coordination with their Customer Success team.

Let's talk.

If you fit any of the three models, we'll confirm quickly. If not, we'll point you elsewhere.

Write us